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AI & Automation

Voice AI Agents

AI phone agents for real call workflows — on your servers or in the cloud.

What’s included

  • Call-flow design and scripting
  • Inbound and outbound agents
  • Multilingual and code-mixed conversations
  • SIP, PBX and contact-centre integration
  • CRM, calendar and SMS actions during calls
  • Warm transfer to a person, with a summary

Overview

Why it matters

Voice agents can qualify leads, book appointments, send renewal reminders and handle routine support calls in the languages your customers actually speak, including mixed speech such as Hinglish. We build them on DialWise AI, the voice agent platform we develop at Chasegeek.

For organisations that cannot send call audio to a third-party cloud — banks, insurers, healthcare providers, public bodies and contact centres — DialWise can run entirely on your own infrastructure, in DialWise Cloud, or across both. We scope the call flow with you, connect it to your phone system and CRM, and test it against realistic callers before it goes live.

Who it’s for

  • Sales teams calling back inbound leads
  • Clinics and service businesses booking appointments by phone
  • Insurers and lenders running renewal and payment reminders
  • Contact centres handling high volumes of routine calls

What you get

Deliverables, not vague promises

  1. 01

    Call-flow design

    Goal, script, data to capture, hand-off rules and required disclosures.

  2. 02

    Working agent

    Built and tested against simulated callers before real traffic.

  3. 03

    Integrations

    Phone system, CRM and calendar connections.

  4. 04

    Deployment

    Local, cloud or hybrid, depending on where your data has to stay.

  5. 05

    Quality loop

    Transcripts and scoring used to improve the agent after launch.

How we work

How the work is delivered

  1. 01

    Describe

    Who is being called, what to find out and what happens next.

  2. 02

    Test

    Simulated calls with difficult, fast-talking and code-switching callers.

  3. 03

    Deploy

    The same agent version on your servers, DialWise Cloud or both.

  4. 04

    Improve

    Transcribed, tagged calls reviewed and turned into new versions.

Technology and platforms

  • DialWise AI
  • Streaming speech-to-text
  • Open-weight language models
  • Text-to-speech
  • SIP trunking
  • Docker and Kubernetes

FAQ

Questions clients ask first

Will callers know they are speaking to an AI?

Yes. Agents disclose that they are AI assistants at the start of a call and hand over to a person whenever the caller asks.

Which languages are supported?

DialWise supports more than 20 languages, including English, Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, Punjabi and Malayalam, and handles code-mixed speech such as Hinglish.

Can it run without sending audio to the cloud?

Yes. In local mode the full voice stack runs on your own servers, including on air-gapped networks.

Is DialWise available now?

DialWise AI is in early access. We are onboarding design partners in banking, insurance, healthcare and contact centres.

Related insights

Further reading

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Let’s talk about your project.

Share the goal, the current state and any constraints. We’ll reply with questions and a proposed approach.